SSIS Zendesk Connector

⚡ Key Benefits

• Bidirectional Zendesk ETL — Pair API Source extracts with API Destination updates for tickets, users, and organizations in one workflow
• Flexible Zendesk auth — API tokens, OAuth apps, or userid/password flows configured per the Admin Console steps on the hub page
• Connector acquisition — Start from the Popular Connector list or Search Online when Zendesk is not embedded locally
• Endpoint previews — Select Zendesk Support API endpoints and preview rows before executing the data flow
• Throttle-aware retries — Tune RetryMode, HTTP status lists (examples include 429), counts, and multiply-wait options shown in the UI

📸 Visual Overview & Setup

1. Drag API Source onto Data Flow 🔍 View Full Size	2. Drag API Destination onto Data Flow 🔍 View Full Size	3. Pick & Download Zendesk Connector 🔍 View Full Size
4. Map the Columns 🔍 View Full Size	Select Endpoint and Preview data 🔍 View Full Size	Destination Mapping & Execute 🔍 View Full Size

🔧 Key Features

Source — Read Zendesk Support

• Extract tickets, users, organizations, and related resources using API Source templates from the connector hub
• Target your instance with the https://[$Domain$].zendesk.com/api/v2 base URL pattern illustrated in the article
• Preview Zendesk JSON in the component before you execute the package

Destination — Write Zendesk

• Use the API Destination section of the hub guide to create or update Zendesk records supported by the connector
• Map pipeline columns to Zendesk fields using the destination mapping grid
• Combine with other sources when the walkthrough recommends staging or transforming data first

Authentication

• Token Authentication [Http] — API tokens from Admin Console > Channel > API > Settings with Token Access enabled, as described on the hub page
• OAuth Authentication [OAuth] — OAuth clients created under Admin Console > Channel > API > OAuth clients
• UserID/Password Authentication (2FA must be OFF) [Http] — Password access only when enabled in the same API settings area and two-factor auth is turned off for that account

Reliability

• Configure retry mode, HTTP status lists (including 429), retry counts, and multiply-wait behavior using the UI examples from the setup article

💡 Common Use Cases

Typical support-ops and analytics scenarios for the Zendesk connector components:

• Ticket warehouse loads: Pull open and solved tickets into SQL Server for SLA reporting.
  Example: Hourly incremental load keyed on ticket update time.
• User and organization sync: Align CRM accounts with Zendesk users and orgs.
  Example: Merge Salesforce account IDs with Zendesk organization tags.
• Closed-loop updates: Push scoring or routing results from SSIS back to Zendesk.
  Example: API Destination batch that sets custom fields after ML classification.
• Backup and audit extracts: Materialize ticket JSON for compliance archives.
  Example: Nightly full export to blob storage via SSIS.
• Multi-brand deployments: Parameterize subdomain or credentials per brand connection manager.
  Example: One package template, many Zendesk instances.
• Azure-SSIS IR: Run the same packages on Azure Data Factory integration runtimes.
  Example: Cloud-hosted refreshes without redesigning API flows.

🎯 Summary

Automate Zendesk Support API workloads inside SSIS using shared API Source and API Destination patterns.
Authenticate with the option your admins approve, preview calls, and keep read/write paths inside one PowerPack installation.

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