ServiceNow MCP

Drive a ServiceNow instance from VS Code Copilot Chat (agent mode). This extension registers the servicenow-mcp-ai MCP server automatically — install it and the ServiceNow tools appear in Chat, with no manual .vscode/mcp.json.

What you get

67 tools over the full ServiceNow REST surface (Table, Aggregate, Attachment, Import Set, Batch, CMDB/IRE, Catalog, Change, Knowledge, Email), plus:

• Plan-and-apply write safety — writes preview a before/after diff by default (SN_WRITE_MODE=plan); execute only with apply: true. Every applied change is journalled locally.
• Capability preflight — reports which sys_* tables your user can actually read, so the script/code tools never return a silently empty result.
• ACL security scan, where-used / impact graph, field redaction, CSV export, and a CI drift gate.

Setup

1. Install this extension. The ServiceNow MCP server is registered for Copilot Chat (it runs via npx -y servicenow-mcp-ai, so Node.js 20+ is required).
2. Provide credentials one of two ways:
   • an env file at ~/.config/servicenow-mcp-ai/.env:

     SN_INSTANCE=your-instance.service-now.com
     SN_USER=your.username
     SN_PASSWORD=your-password
     

   • or, at runtime, ask Chat to run servicenow_set_credentials.
3. Open Copilot Chat, switch to agent mode, and ask — e.g. "Using ServiceNow, list the 5 most recent active incidents with their priority."

Start read-only and safe: set SN_READONLY=true and keep the default SN_TOOL_PACKAGES=core until you trust the workflow.

Links

• Documentation: https://ivanbbaev.github.io/servicenow-mcp-ai/
• Source / issues: https://github.com/IvanBBaev/servicenow-mcp-ai
• npm package: https://www.npmjs.com/package/servicenow-mcp-ai

MIT licensed. Independent project — not affiliated with or endorsed by ServiceNow, Inc.